At powerrc.co.uk we are firmly commited to not only providing the best customer service possible, but to also uphold any and all regualtions which apply to our business. Unlike many online retailers we are commited to respecting your rights as a consumer. If at any time our service falls below that which you expect, please contact us immdiately via email at info@powerrc.co.uk highlighting your problems and we will in turn do our best to remedy the situation immidiately. If you would prefer to speak with us then you can contact us on 02476 399242.
General Shipping
At powerrc.co.uk, all shipments within the mainland UK are free. Generally, orders placed with us will leave our warehouse within one business day. Occasionally, due to unforeseen circumstances, an order will take between 3 and 5 days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Generally we will ship all orders via Royal Mail & UPS. We reserve the right to use any carrier.
Shipments To Outside Mainland UK - Northern Ireland, Scottish offshore Islands, Shetland Islands, Jersey, Guernsey, Isle of Wight, Isle of Man etc
We are happy to ship to one of these areas but unfortunately additional shipping will be charged. To establish the cost to post to one of these areas, please contact us for a quote . We will need the product model and description to ascertain the postage cost. Costs are determined by your exact location. All shipments to one of these areas will also ship within 3 to 5 business days. In most cases, your order will leave our warehouse within 1 business day. COMING SOON - postage cost will be calculated at the check out!
International Shipping
Unfortunately, we do not offer international shipping at this time.
Out of Stock Orders
Very occasionally we have a run on certain products and an item can become out of stock. If this should happen to an item you have ordered we promise we will get back to you immediately and let you know when the stock will be available and when we anticipate you will receive your order - the wait for out of stock orders is usually very short. If the expected delivery date is not acceptable to you we will go through what products we have in stock that may be a worthy alternative but should the alternatives be unsatisfactory to you we will refund your money immediately, with our apologies for any time wasted - we would hope to offer you a discount voucher for your next purchase with us to compensate for the inconvenience caused.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
Returns
General information about returns:
Once you have received your order under UK law (distance selling regulations) you have a right to inspect the items. If after inspecting them, you are unhappy with your purchase, you have the right to return the items for a a refund, within 7 calender days. To do this, you may contact us via e-mail at. Please remember this has to be done within the first 7 calender days of recieving you items.
Specific returns information:
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
You may cancel your order at anytime before we ship your item and recieve a prompt and full refund. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 2 below.
2. You have received your order and you have decided that you just don't want them
If you are returning items for a full refund and not a replacement i.e. your items are not damaged and you just dont want them, then it is your responsibility to pay for the return of the items. We will not pay carriage in that instance. We would also ask you to return the items in their orginal packaging, if this is not possible, then please just try to return the items with the orginal packaging as we will of course want to resell the items as 'unused returns'. Please follow the instruction below on how to return an item that you have decided that yo don't want:
1) The item must be unused and still in the original packaging.
2) You MUST contact us to notify us that you'd like to return the item within 7 calendar days of receiving the item.
3) You MUST contact us to get an returns reference number (RMA Number) and return instructions PRIOR to returning the item.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone):
1) You can receive the full amount you originally paid for the returned item Less our actual cost for shipping and handling as a store credit, OR
2) You can get a electronic refund for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.
In either case, you are responsible for return shipping charges to return the product to us.
3. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed
If the item isn't working correctly please contact us immediately. We will ensure that we sort out the problem asap. (If the item is damaged or defective due to shipping damages, please see situation 4 directly below.)
4. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
5. You refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
